Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how Forest of Galtres Care collects, uses, stores, and protects personal data when you interact with our website or contact us.

Company details:
Forest of Galtres Care

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Forest of Galtres Care is the Data Controller responsible for your personal data.

This policy is effective from February 2026 and may be updated periodically. Any changes will be published on this page.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Name, Email address,Telephone number, Any information you provide when submitting enquiries or contact forms, Technical data such as IP address, browser type, and website usage data.

We only collect personal data that is necessary for legitimate business purposes.

3. Lawful Basis for Processing (GDPR)

Under UK GDPR, we process personal data on the following lawful bases:

Consent – where you have explicitly provided consent (e.g. submitting a contact form)

Contractual necessity – where processing is required to respond to enquiries or provide care or support services

Legitimate interests – to operate, improve, and secure our business and website, provided these interests are not overridden by your rights

You have the right to withdraw consent at any time.

4. How We Use Your Data

Your personal data may be used to:

Respond to enquiries and provide requested information
Deliver our home care and nursing services
Improve our website, services, and client experience
Send relevant service updates or marketing communications (where consent has been given)
Conduct internal analysis and service planning

We will never use your data for purposes that are incompatible with this policy.

5. Data Security and Storage

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.

Personal data is retained only for as long as necessary to fulfil its intended purpose or to comply with legal and regulatory requirements.

6. Data Sharing

We do not sell, rent, or trade personal data.

We may share personal data with trusted third parties only where necessary to:

Deliver services
Comply with legal or regulatory obligations

All third parties are required to respect the security of your data and process it in accordance with the law.

7. Your Rights Under GDPR

You have the following rights under UK GDPR:

Right of access – request a copy of the personal data we hold about you
Right to rectification – request correction of inaccurate or incomplete data
Right to erasure – request deletion of your personal data where applicable
Right to restrict processing – limit how your data is used
Right to data portability – request transfer of your data to another provider
Right to object – object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us using the details provided on our website.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

8. Cookies

Cookies are small data files placed on your device to improve website functionality and performance.

We use cookies to:

Analyse website traffic and usage
Improve content and user experience

Cookies do not provide access to your device or personal data beyond what you choose to share.

You may accept or decline cookies through your browser settings. Disabling cookies may affect website functionality.

9. Marketing Communications

We will only send marketing communications where:

You have given explicit consent, or
There is a lawful legitimate interest and you have not opted out

You may opt out of marketing communications at any time.